Call Center Solutions
Call centers from Boise to Bangalore share some common and some less common challenges. As a leading provider of employee incentive, employee recognition and employee motivation programs for internal and outsourced call centers, Perks is well experienced and equipped at providing effective and cost-efficient solutions to the typical and atypical call center challenges.
Issues ranging from turnover to the skills required for customer service representatives, technical support agents or sales representatives have become more prominent, particularly as companies are trying to capitalize on the efficiencies of the internet. Furthermore, as companies rapidly add outsourced call centers, the ability to ensure quality of customer experience across these locations increasingly hinges on the employee motivation and performance management solutions. Perks can help you anticipate and properly identify potential and existing employee performance problems and find creative solutions based on motivation, reward, and recognition.
Perks has developed incentive and recognition solutions successfully targeting the following call center performance metrics:
- Customer experience quality
- Call handling efficiency
- Schedule adherence
- Attendance
- Unit and total sales volume
- Unit and total margin
- Sales/calls close rate
- Return rate
- Sales of accessories
- Customer satisfaction
- Issue resolution rate
- Escalation rate
Contact Perks to Help You:
- Develop a recognition or incentive program in your internal or outsourced call center
- Rejuvenate your existing incentive or recognition program
